PRIVACY POLICY

SECTION 1 - CONSENT

How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. How do I withdraw my consent? If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@ourstorytime.co.uk.

SECTION 2 - Squarespace & Stripe  

Our store is hosted on Squarespace Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Squarespace's data storage, databases and the general Squarespace application. They store your data on a secure server behind a firewall. Payment: If you choose a direct payment gateway to complete your purchase, then Stripe stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Squarespace's & Stripe's Terms of Service or Privacy Statement.

SECTION 3 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy.

Links When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google Analytics: Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

SECTION 4 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. 

SECTION 5 - COOKIES

Cookies are small text files that are stored on your computer whenever you visit a website, and like most websites, we use cookies so we can tailor our website to your needs. Cookies don't store any sensitive or personal information such as your name, address or payment details.

SECTION 6 - EMAIL SUBSCRIBERS

There is a sign -up box to subscribe to our monthly newsletter and emails on the home page of Our Story Time and from time to time, you will find a sign-up box at the bottom of blog posts on the Our Story Time blog. We ask for your first and last names and your email address and this information is stored on Mail Chimp, a marketing platform for small businesses. You can read Mail Chimp's privacy policy here. When you shop with us, you are not automatically signed up to our newsletter - you have the right to not sign up. You also have a double opt-in to ensure you really do want to hear from us. You will not receive any emails from us unless you approve via the double-opt in. You also have the right to be forgotten, so if at any point you decide you no longer want to receive our newsletter and emails about product launches, discount codes or sales, then you have the right to be forgotten, so please contact us at hello@ourstorytime.co.uk if you would like your data to be destroyed. 

SECTION 7 - CUSTOMER ADDRESSES

When you make a purchase through Our Story Time, your postal address is stored within Squarespace (see Section 2). From time to time, as part of keeping in touch with you, we might like to send a surprise in the post to you to celebrate a seasonal launch or simply to say thank you for shopping with us. If you'd rather we don't use your address for sending you post other than something you've ordered then you have the right to be forgotten, so please contact us at hello@ourstorytime.co.uk if you would like your data to be destroyed. 

 

This privacy policy was updated on 18/5/18